Support
A person answers. There is no ticket queue to get lost in and no bot in front of us.
If your employee did something wrong
Send the task it happened on. Every task has its own thread showing what the employee did, what it changed, and what it was waiting on, and that is usually enough for us to see the cause without asking you questions. If it touched your books, tell us and we will check the work rather than take your word for it being fine.
If something will not connect
Tell us which system and what you saw. Connections break for ordinary reasons: an authorization expires, a password changes, a plan no longer includes the feature. Most are fixed by reconnecting from the Overview, and we will tell you if it is something on our side.
If you want work reviewed before you trust it
Ask. Someone here is already accountable for your employee’s work, and looking again at a specific month, account, or reply is a normal request rather than an imposition.
If you want to stop
Say so and we will close the account, revoke every connection, delete your data on the schedule in the Privacy Policy, and send you a final report of everything your employee did. You can also revoke any connection yourself, at any time, inside your own account with that provider.
Security
Report a suspected vulnerability to roman@thirdaxis.ai. We will not pursue anyone for good-faith research that respects customer data. Our handling of data, including every provider that processes it, is written out in the Privacy Policy.
Not a customer yet and have a question about on hand? Same address, or ask our AI assistant: text or call (630) 349-6391, or email sales-info@on-hand.ai.
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