Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between ThirdAxis AI LLC, a Delaware limited liability company (“we”, “us”) and the business that uses on hand (“you”, “your”). By creating an account, connecting a system, or letting an employee do work for you, you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorized to bind it.

If we have signed a separate written agreement with you, that agreement controls wherever it conflicts with these Terms.

on hand provides an AI employee that holds a named role in your business and does work inside the systems you connect. A person at ThirdAxis AI LLC is accountable for the outcome of that work and supervises it.

An employee typically goes through these stages:

• Intake. You describe the job and we write a brief stating what the employee will and will not do.
• First look. The employee reads what it has access to, changes nothing, and comes back with the decisions only you can make.
• Training. The employee works under review. Actions that leave your business or move money wait for a person to approve them.
• Live. The employee acts on its own within the scope you approved, and still stops and asks on anything outside it.

We may change how the service works over time. We will not materially reduce the scope you are paying for without telling you.

The service only works on the systems you connect to it. When you connect a system you confirm that you own it or are authorized to grant access to it, and that doing so does not break your agreement with that provider.

We ask for the narrowest access that lets the job be done. We recommend connecting a dedicated account or mailbox for the employee rather than a person’s own, and we will tell you which permissions we are asking for and why before you approve them.

You can revoke any connection at any time, either from inside on hand or directly in the provider’s own account settings. Revoking access will stop the employee from doing the work that depends on it.

You are responsible for keeping your own sign-in credentials secure and for the actions of people you give access to. Tell us promptly at roman@thirdaxis.ai if you believe an account has been compromised.

Unless we agree otherwise in writing, an employee trains at no charge until it demonstrably does the job, and you begin paying only after that. What “does the job” means is written down for your engagement before training starts, so it is not a matter of opinion later.

Fees, billing period, and any usage-based components are set out in the order or proposal we agree with you. Fees exclude taxes. Amounts already earned are not refundable except where the law requires it or we have said otherwise in writing.

You are responsible for what your own providers charge you, including subscriptions, API plans, or telephony for systems you connect.

We design for this. Read-only work runs freely; actions that write to your systems, leave your business, or touch money are classified by risk and held for a person’s approval according to the mode you are in. The employee is instructed to stop and ask rather than guess. None of that makes the output guaranteed.

We are not your accountant, bookkeeper of record, auditor, attorney, or tax adviser, and nothing the service produces is accounting, tax, legal, or financial advice. We are not a certified public accounting firm. Where the work touches your books or filings, have a qualified professional review it. Where it touches a legal or regulatory obligation, that obligation remains yours.

You are responsible for the content of communications an employee sends on your behalf once you have approved them or placed the employee in a mode that permits them, including compliance with laws on marketing, recording, and consumer protection.

You agree not to use on hand, and not to direct an employee, to:

• break the law, or help someone else break it
• access a system you are not authorized to access
• handle data you are not permitted to share with us, including data subject to obligations you have not told us about
• send unlawful, deceptive, harassing, or unsolicited bulk communications
• attempt to extract credentials, bypass the approval controls, or interfere with the isolation between customers
• resell or provide the service to a third party without our written agreement
• reverse engineer the software, except where that restriction is unenforceable by law

We may suspend an employee or an account immediately if we believe it is being used this way, or if continuing would put another customer, a connected provider, or us at risk. We will tell you why when we do.

You own your data. Business records, documents, messages, and anything else that comes from your systems or that you give us remain yours. You grant us a limited license to store, process, and transmit that material only to operate the service for you, to support you, and to keep the service secure.

We own the platform. The software, the runtime, the role and job guidance we develop, our documentation, and our brand remain ours. Work product an employee produces for you, such as a report or a reconciliation, is yours.

We may use aggregated and de-identified information that does not identify you or any individual to improve the service. We do not sell your data, and we do not use your business content to train AI models. See the Privacy Policy for how data is handled, who processes it, and how long it is kept.

Each of us may learn confidential information of the other. Each of us agrees to use it only for this agreement, to protect it with at least reasonable care, and not to disclose it except to people and providers who need it and are bound to protect it. This does not cover information that is public, already known, independently developed, or required to be disclosed by law, and in that last case we will give you notice where we are legally able to.

The service connects to systems operated by others, such as QuickBooks Online, Google Workspace, and Microsoft 365. Those systems are governed by your agreement with that provider, not by us. We are not responsible for their availability, their accuracy, their pricing, or changes they make to their interfaces, and a change on their side can interrupt or end a capability here.

You are responsible for maintaining any subscription or plan tier a connected system requires.

Each customer runs in an isolated environment. Credentials for connected systems are held in a per-customer store and injected at the network boundary, so the runtime that does your work does not hold a reusable credential, and outbound network access is denied by default except to the specific services the job requires.

No system is perfectly secure and we do not promise that one is. We describe our practices in the Privacy Policy. Report a suspected vulnerability to roman@thirdaxis.ai; we will not pursue you for good-faith research that respects customer data.

These Terms apply for as long as you use the service. Either of us may end the agreement on written notice, subject to any minimum term in an order we have signed. We may suspend or end it immediately for the reasons in section 6, for non-payment after notice, or if required by law or by a provider we depend on.

On termination:

• the employee stops work and its access to your systems is revoked
• you can revoke every connection directly in your own provider accounts, and we recommend you do
• we give you a final report of what the employee did
• we delete or return your data on the schedule in the Privacy Policy
• fees earned before termination remain payable

Sections 5, 7, 8, 12, 13, 14, and 16 survive termination.

Except as expressly stated in these Terms, the service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any output will be accurate, complete, or suitable for a given purpose.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility. Our total liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid us in the twelve months before the claim or US$100.

These limits do not apply to your payment obligations, to either party’s indemnification obligations, to breach of confidentiality, or to liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your data, from your use of the service in breach of these Terms or the law, or from your lack of authority to grant access to a system you connected. We will defend and indemnify you against third-party claims that the service as provided by us infringes their intellectual property rights. In each case the indemnified party must give prompt notice and reasonable cooperation, and the indemnifying party controls the defense and any settlement that admits fault or imposes obligations on the other.

We may update these Terms. If a change is material we will give reasonable notice, by email or in the product, before it takes effect. Continuing to use the service after that means you accept the change. If you do not, you may stop using the service and end the agreement.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, because that is where we are formed. Disputes are heard in the state and federal courts located in DuPage County, Illinois, which is where we operate, and both parties submit to the exclusive jurisdiction of those courts. Before filing, each of us agrees to try in good faith to resolve the dispute by talking to the other for thirty days.

These Terms, plus any order or written agreement we sign with you, are the entire agreement between us. If a provision is unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it. You may not assign this agreement without our consent, except to a successor of your business; we may assign it to an affiliate or a successor. Neither party is liable for a delay caused by events outside its reasonable control.

Questions about these Terms go to roman@thirdaxis.ai.

ThirdAxis AI LLC
560 W Roosevelt Rd, West Chicago, IL 60185, United States